Frequently Asked Question

Welcome to Support.PSChi02.com.

If this is your first time accessing the platform, follow these steps to get started.

Step 1: Go to the Agent Portal

Open:

support.pschi02.com/scp

This is the Staff Control Panel (SCP), where you will access tickets, respond to classmates, and complete your onboarding practice ticket.

Step 2: Log In

Use the login credentials provided to you.

Username Format:
First initial + last name

Example:
If your name is John Smith, your username would be:

jsmith

Temporary Password:
TempPass123!

Step 3: Open Your Invitation Ticket

After logging in, you will see an assigned ticket waiting for you.

This is your personal onboarding ticket.

Open the ticket and carefully read all instructions inside.

Your invitation ticket will guide you through:

• Learning what Support.PSChi02 is
• Understanding Tier 1 and Tier 2 support
• Reviewing the Knowledge Base
• Claiming your first ticket
• Practicing ticket responses
• Closing your completed practice ticket

Step 4: Complete the Practice Workflow

Follow the instructions provided in your invitation ticket.

This will help you learn how to:

• Navigate the platform
• Claim tickets
• Respond professionally
• Document troubleshooting steps
• Resolve and close tickets

Step 5: Begin Collaborating

Once your practice ticket is completed, you are ready to participate.

You can then:

• Submit tickets when you need help
• Assist classmates with troubleshooting
• Practice real-world help desk workflows
• Build hands-on IT support experience

Need Help Logging In?

If your login credentials are not working:

1. Double-check your username format
2. Make sure the password is entered exactly as provided
3. Contact the system administrator for assistance

Welcome to Support.PSChi02.

This platform was created to help us learn together, solve problems collaboratively, and gain real-world technical support experience.